Your first cleaning with us is always a deep clean. It brings your home up to our standard, so every visit after it keeps it there. Here is what happens from the moment you book to the moment the crew leaves, and the few things that help on your end.
Before the visit
- Your price comes from your home, not a walk-through. Quotes are based on bedrooms, bathrooms, square footage and the type of clean. You will not need to schedule an in-person estimate.
- Your card secures the booking. It is not charged until after the cleaning. A hold is placed on the card 24 hours before your appointment.
- You get a text reminder two days before, then alerts when your cleaner is on the way, when they arrive and when they finish.
- You do not have to be home. If you will be out, tell us how to get in. Keys, door codes and lockboxes are easy: just note it when you book.
How to get ready
You do not need to clean before we come. That is our job. We do ask that things are picked up, so the crew can reach the surfaces they are there to clean.
- Put away loose items on counters, floors and tables.
- Leave the fridge as it is. If you add the inside of the fridge, the crew empties one section at a time, cleans it, and puts everything back where it was.
- Unmade beds are fine. The crew will tidy them.
- Tell us about your pets. Our crews are used to working around them. If your dog or cat sheds a lot, a small pet hair fee applies.
- Point out what matters most to you, in a note or a text to Staci, so the crew can start there.
On the day
Our teams are 2 to 4 cleaners, depending on the size of the home. A deep clean usually takes 3 to 5 hours for a smaller home, and 4 to 6 hours for a home around 3,000 square feet, depending on its condition.
Your first deep clean covers everything on a regular visit, plus every surface hand wiped, baseboards wiped and spot cleaned, blinds wiped slat by slat, interior windows, sills and ledges, doors and frames, switch plates, vent covers, a detailed kitchen wipe, and bathrooms disinfected with surface grout cleaning. The full list is on our house cleaning checklist.
After the clean
- You get an alert when the crew finishes.
- If anything is not right, call or text Staci right away at 678-578-4747. We come back to fix anything that is not to your satisfaction.
- If you set up recurring cleaning, the same crew comes at the same time, every visit.
"Had a Deep Clean done by Alpharetta House Cleaning and am extremely satisfied. The cleaning team was very thorough and got everything the cleanest it has been in a long time. Staci was easy to work with and provided great communication and follow up." Scarlett M., Google review
Common questions
Why is the first cleaning a deep clean?
Every new home starts with a deep clean to bring it up to our standard. Regular visits after that keep it there.
Do I need to be home for the first cleaning?
No. Tell us how to get in when you book, with a key, door code or lockbox.
When is my card charged?
After the cleaning. A hold is placed on the card 24 hours before your appointment.
Do I need to clean before you come?
No. Please pick up loose items so the crew can reach the surfaces they are there to clean.
What if I am not happy with something?
Call or text Staci right away at 678-578-4747. We come back to fix anything that is not to your satisfaction.