Last updated: April 21, 2026.
We show up, we clean, we guarantee our work. You give us fair access, pay the agreed rate, and let us know if something is off within 24 hours so we can fix it. These terms spell out the rest.
By booking a cleaning, requesting a quote, or using this website, you agree to these terms. If something here does not sit right with you, email staci@alpharettacleaningco.com before you book and we will talk it through.
Alpharetta Cleaning Co. provides residential and commercial cleaning throughout North Atlanta suburbs. Our full service list lives on the homepage and individual service pages. We do not offer carpet shampooing, exterior window washing above the first floor, biohazard remediation, or junk hauling.
Every quote describes exactly what is included. If you want us to add a task that was not quoted, ask before we start and we will adjust the price up front, never after the fact.
We hold your appointment window the moment we confirm it. If you need to reschedule or cancel, give us at least 24 hours notice and there is no fee. Last-minute changes inside 24 hours may carry a fee equal to 50% of the visit price because our team has already blocked the day for you.
If we ever need to reschedule on you (sickness, weather, equipment), we give you as much notice as possible and there is no penalty on your end. We always try to offer the next available slot first.
Recurring clients can pause service any time with 48 hours notice. No contract, no cancellation fee, no questions.
Payment is due the day of service unless we have arranged otherwise in writing. We accept credit cards, debit cards, ACH, and physical checks. Most clients have a card on file with our booking system so the charge happens automatically after the clean is complete.
Commercial and recurring accounts can request net-15 or net-30 invoicing. Ask and we will set it up. Unpaid invoices after 30 days may accrue a small late fee of 1.5% per month, the standard in Georgia.
You grant us access to your home or business on the scheduled date. That can mean a code, a lockbox, a key, a garage entry, or you meeting us at the door. We are used to all of these. We lock up the exact same way we entered.
We ask that you pick up clutter before we arrive so our team can focus on cleaning, not organizing. If surfaces are covered in personal items and there is not a clear agreement to handle organizing, we will clean around them.
We treat every home with care. If we break something, we replace it or compensate you for it. See the insurance section below.
If anything about the clean does not meet our standard, call or text us within 24 hours and we will come back and make it right at no charge. Full details are on our guarantee page. This is not fine print. It is how we operate.
Our liability for any issue related to a clean is limited to the amount you paid for that clean, or to the cost of repair or replacement of a verifiably damaged item, whichever is greater. We are not liable for pre-existing damage, normal wear and tear, items broken because they were improperly secured (loose shelves, wobbly decor), or consequential damages.
Report any concern within 48 hours of the clean so we can investigate while the scene is fresh. Claims past that window are harder to verify and may be declined.
We carry general liability insurance and cover every team member with workers' compensation. A certificate of insurance is available to homeowners, property managers, HOAs, and commercial clients on request. Email us and we will send it over.
We never photograph the inside of your home without your explicit written permission. If we ever ask (for before-and-after marketing, for example), it is always opt-in, and you can say no without any effect on your service. Team members are instructed not to use phones for personal photos while on the job.
Your contact info and booking history are handled under our Privacy Policy.
Pets are welcome. Let us know about them at booking so we can plan (some dogs get nervous with vacuums, some cats want to inspect the supply caddy). If an animal poses a safety risk to our team, we may ask that it be secured during the clean.
If children are home, please keep them out of rooms being actively cleaned. Wet floors, cleaning products, and vacuum cords are all hazards we do our best to manage.
Tips are never expected and always optional. If you want to leave one, cash works, or add it to the credit card charge through the booking portal. 100% of tips go directly to the cleaner who did your home.
We can update these terms at any time. When we do, we update the date at the top. Continued use of our services after a change counts as acceptance. Substantial changes will also get a heads-up note on the site so nothing feels like a surprise.
These terms are governed by the laws of the State of Georgia. Any dispute that we cannot resolve by talking it out will be handled in the courts of Fulton County, Georgia.
Questions, disputes, or anything else:
See also: Privacy Policy, our Satisfaction Guarantee, and the FAQ for common scheduling and pricing questions.
Book your first clean in under two minutes. We quote it, confirm the day, and show up ready to work.
Leave your number and we'll call back within business hours. Or dial 678-578-4747.