The best way to find a trustworthy cleaner is to ask specific questions and expect specific answers. Here are the ones worth asking any company, with our own answers next to them, so you have something to compare against.
Will the same people come every time?
Ask this first. A different crew every visit means explaining your home over and over. With us, recurring clients get the same crew at the same time, every visit.
Who are the cleaners, and who checked them?
Ask whether cleaners are employees or contractors, and who decides they can come into your home. Our cleaners are independent contractors, and each one is personally vetted by Staci before their first visit.
Is the company insured?
Ask what insurance the company carries. Alpharetta Cleaning Co. carries general liability insurance.
How is the price figured?
Clear pricing means you know what moves the number before anyone arrives. Our pricing is based on the size of the home and the type of clean, not the hours a job takes. If a home needs much more time because of heavy buildup, Staci reviews it with you when the crew arrives and asks your OK before they begin. Your card is not charged until after the clean.
"Everything was to perfection and exactly as quoted!" Stephanie F., Google review
What happens if something is not right?
Ask how complaints are handled, and how fast. With us, you call or text Staci right away at 678-578-4747, and we come back to fix anything that is not to your satisfaction.
What do their reviews say?
Read the Google reviews, not just the stars. Look for reviews that name the crew, describe the job and mention how problems were handled. We have 80+ Google reviews, and several name the cleaners who did the work.
"highly professional and trustworthy!" Nicole W., Google review
Will they tell you what they do not do?
A trustworthy company is clear about its limits. We clean interior windows only, not exterior windows. We do not shampoo carpets, and we do not haul away trash or debris.
Common questions
Do I get the same cleaner every time?
Yes. Recurring clients get the same crew at the same time, every visit.
Are your cleaners vetted?
Our cleaners are independent contractors, and each one is personally vetted by Staci before their first visit.
Is Alpharetta Cleaning Co. insured?
Yes. The company carries general liability insurance.
Are there hidden fees?
Pricing is based on the size of the home and the type of clean. If a home needs much more time because of heavy buildup, Staci asks your OK before the crew begins. Your card is not charged until after the clean.